Privacy Policy & Use of Cookies

1. About This Policy

This Privacy Policy applies to the website operated by Emyr Jones Engineering Ltd.

We are committed to handling personal information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.

This policy explains what information we may collect, why we use it, how it is protected and the rights available to individuals.

2. Information We Collect

When you contact us or enquire about our engineering products and services, we may collect information including:

• Your name.
• Email address.
• Telephone number.
• Business or company name.
• Postal or project address.
• Details of your enquiry or project.
• Information supplied when requesting a quotation.
• Correspondence relating to our services.

Where collected, technical website information may include IP addresses, browser information, device information and website usage data.

3. How We Use Your Information

Personal information may be used to:

• Respond to enquiries and messages.
• Provide quotations and estimates.
• Discuss project requirements.
• Arrange appointments and site visits.
• Provide engineering and fabrication services.
• Manage customer relationships.
• Process orders and maintain business records.
• Issue invoices and manage payments.
• Meet applicable legal obligations.
• Maintain the security of our website.

We use personal information only where there is an appropriate lawful basis for doing so.

4. Legal Basis for Processing

Depending on the circumstances, we may process personal information under the following legal bases:

• Contract: To provide services or take steps requested before entering a contract.
• Legal obligation: To comply with applicable legal requirements.
• Legitimate interests: For reasonable business purposes, including handling enquiries, business administration and website security, where these interests are not overridden by individual rights.
• Consent: Where consent is required for particular activities, including certain optional cookies or marketing.

5. Sharing Your Information

Where necessary, personal information may be shared with trusted service providers or professional advisers involved in the operation of our business and delivery of services.

This may include relevant contractors, website hosting providers, IT service providers, accountants or professional advisers.

Information may also be disclosed where required by law.

6. Protecting Your Information

We aim to take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse or disclosure.

Although reasonable precautions can reduce risks, no method of electronic transmission or storage can be guaranteed completely secure.

7. How Long We Keep Information

Personal information is retained only for as long as reasonably necessary for its original purpose, including relevant business, accounting, contractual and legal requirements.

The retention period depends on the type of information and the circumstances in which it was collected.

8. International Data Transfers

Some external technology or hosting providers may process information outside the United Kingdom.

Where such transfers occur, applicable UK data protection requirements and appropriate transfer protections must be considered.

9. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Access personal information held about you.
• Request correction of inaccurate information.
• Request deletion in certain circumstances.
• Request restriction of processing.
• Object to certain processing activities.
• Request data portability where applicable.
• Withdraw consent where processing relies on it.

You can contact us to make a request concerning your personal information.

You also have the right to raise a concern with the Information Commissioner's Office (ICO).

Visit www.ico.org.uk for further information.

10. Use of Cookies

Cookies are small text files stored on your computer, tablet or mobile device when you visit a website.

They can help websites operate, remember preferences and collect information about website usage.

Our website may use cookies or similar technologies depending on the features and services enabled.

11. Types of Cookies

Essential Cookies

Essential cookies support functions required for the operation and security of a website.

These may include session management, security functionality and other features necessary to provide services requested by visitors.

Analytics Cookies

Where analytics tools are used, cookies may help measure website visits, page usage and performance.

Analytics cookies or similar technologies are subject to applicable consent requirements or exemptions.

Functional Cookies

Functional cookies may remember visitor preferences or support optional website features.

Third-Party Cookies

External services such as embedded videos, maps or other third-party website features may use their own cookies or similar technologies.

Where these services are present, their use of personal information may also be governed by their own privacy policies.

12. Managing Cookies

Most web browsers allow you to view, manage and delete cookies.

You can usually change cookie preferences through your browser's privacy or security settings.

Disabling certain essential cookies may affect website functionality.

Where optional cookies require visitor consent, appropriate controls should be available to accept, reject or manage those cookies.

13. External Website Links

Our website may contain links to websites operated by other organisations.

We do not control the privacy practices or content of external websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

14. Changes to This Policy

This Privacy Policy & Use of Cookies may be updated periodically to reflect changes in our business, website functionality or legal obligations.

The latest version will be available on this page.